Refund policy
Return & Refund Policy
Effective Date: August 2, 2026
At Chick Home Essentials, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You may return most unused items within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, in its original condition, and in its original packaging.
- A proof of purchase or order number is required.
- Certain items such as clearance items, gift cards, personalized products, and hygiene-related products cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
- For all other returns, customers are responsible for return shipping costs.
Order Cancellations
Orders may be canceled before they have been processed or shipped. Once an order has shipped, it can no longer be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Chick Home Essentials
Email: santefasil@yahoo.com
Phone: (754) 274-9921
Thank you for shopping with Chick Home Essentials. We appreciate your business and look forward to serving you again.